Returns and Exchanges

Returns


North Aware offer 100% refund minus the shipping & handling within 30 days of placing your order. To return the products please follow these steps

- Please make sure that the product tags are intact and the product is unworn/undamaged
- Email orders@northaware.com and we will process your return within 48 hours and let you know.

Please include the following in your email

a. Your email that was used to place the order
b. Your backer number or order number
c. The list of products you are returning

(We are in a process of handling returns and exchanges for our 10000+ backers, so if you are requesting a return before Jan 10, please expect some delay but rest assured that it will be taken care of)

- Once we process your return from our end, we will send you an email with instructions on how to return your products
- Send the merchandise to

Ship Fusion
32-34 Ashwarren Road,
North York, ON, M3J 1Z5


NOTE: Please do not send the items back until we process the refund on our end




Exchanges


Please make sure that the product tags are intact and the product is unworn/undamaged

- Email orders@northaware.com and we will process your exchange within 48 hours and let you know.

Please include the following in your email

a. Your email that was used to place the order
b. Your backer number or order number
c. The product you are returning and what size do you wish to exchange it for

(We are in a process of handling returns and exchanges for our 10000+ backers, so if you are requesting a return before Jan 10, please expect some delay but rest assured that it will be taken care of)

- Once we process your return from our end, we will send you an email with instructions on how to return your products
- Send the merchandise to

Ship Fusion
32-34 Ashwarren Road,
North York, ON, M3J 1Z5

NOTE: Please do not send the items back until we process the exchange on our end

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