We ran out of stock for the season. Pre-order Smart Parka 1.0. for Oct 2017 delivery.
North Aware offer 100% refund minus the shipping & handling within 30 days of placing your order. Also we offer a hassle free exchange if there is a problem. To return or exchange the products please follow these steps
- Please make sure that the product tags are intact and the product is unworn/undamaged
- Email firstname.lastname@example.org and we will process your return/exchange within 48 hours and let you know.
Please include the following in your email
a. Your email that was used to place the order
b. Your backer number or order number
c. The list of products you are returning, if it’s an exchange, the product you are returning and what size do you wish to exchange it for.
(We are in a process of handling returns and exchanges for our 10000+ backers, so if you are requesting a return before Jan 10, please expect some delay but rest assured that it will be taken care of)
- Once we process your return/echange from our end, we will send you an email with instructions on how to return your products
For Customers not in USA or Canada
WE DO NOT ISSUE REFUNDS FOR CUSTOMERS NOT IN USA OR CANADA.
For exchanges, please email us for further instructions.
NOTE: Please do not send the items back until we process the refund on our end