For Pre-orders
If you are pre-ordering your coat, you can cancel and get a full refund anytime. Three weeks before the shipping date, we lock all orders and your order will become a Regular Order. To get a refund for your pre-order, simply send an email to info@northaware.com
Regular Orders
You can return your products to North Aware anytime within 30 days of receiving your products. Make sure that the tags are intact and the products are unused. Shipping and Handling fee will not be refunded and we do not provide shipping labels for returns. If you are not in USA or Canada, unfortunately, we do not accept returns due to costs incurred from customs and duties. North Aware reserves the right, at its discretion, to refuse a refund if the products are found to be used or damaged.
To initiate a refund, please click here. You will get instructions on how and where to send the products back and we will issue you a RAN (Return Authorization Number). Please DO NOT send the products back to the address it was sent from and without the RAN (Return Authorization Number).