For Smart Parka 1.0. we decided to get rid of the length extension and lining. The reason was mostly aesthetic. We wanted our coats to have less moving parts and a solid look and presence. We found the length extension to be less appealing and most feedback was not positive. Removable lining, although a great idea, in theory, doesn’t change much of the practicality and makes the coat look subpar. In Smart Parka 1.0. we focused more on improving the quality of the features that actually make it a great coat, like gloves, scarf, fabric, water resistance and insulation.
We only use faux fur (synthetic fur) on our coats, as we firmly believe that real fur does not increase protection against cold and we do not support the killing of animals for simply decorative purposes. With that said, our faux fur on Smart Parka 1.0. is much bigger than the previous version and it’s pretty close to the look and feel of the real fur. It looks great!
If you are pre-ordering your coat, you can cancel and get a full refund anytime. Three weeks before the shipping date, we lock all orders and your order will become a Regular Order. To get a refund for your pre-order, simply send an email to email@example.com
You can return your products to North Aware anytime within 30 days of receiving your products. Make sure that the tags are intact and the products are unused. Shipping and Handling fee will not be refunded and we do not provide shipping labels for returns. If you are not in USA or Canada, unfortunately, we do not accept returns due to costs incurred from customs and duties. North Aware reserves the right, at its discretion, to refuse a refund if the products are found to be used or damaged.
To initiate a refund, please click here. You will get instructions on how and where to send the products back and we will issue you a RAN (Return Authorization Number). Please DO NOT send the products back to the address it was sent from and without the RAN (Return Authorization Number).
You can exchange the products for a different size (or color in some cases) depending on availability within 30 days after you receive them. If you received a different product than what you ordered, we will provide a shipping label for the exchange. If your products have workmanship issues, we will provide a return shipping label for the exchange. Shipping labels will not be provided for regular exchanges. We will not charge you our shipping cost to send the product in case of an exchange.